Conversation Management by Quickwork

Conversation Management is a conversational tool that helps create virtual assistants or chatbots and human-agent services, with the multichannel capability to support chat messengers like WhatsApp, Facebook Messenger, Telegram, Slack, Microsoft Teams, Google Chat, and others.

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Pre-Built Journeys with Conversation Management by Quickwork

Import these pre-built Journeys in your account with a single click

Create a new ticket on Freshdesk from a new message received via chat

Send agents unavailable message on any messaging platform in off business hours

Store conversation history in google sheets- Text : Quickwork Chat > WhatsApp

Forwarding Media : Quickwork Chat -> WhatsApp

Store conversation history in google sheets : Bot + human agent handover- Text WhatsApp > Quickwork chat

Store conversation history in google sheets - Media : WhatsApp -> Quickwork chat

Explore what you can do with Conversation Management by Quickwork

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Conversation status update

Triggers when a status of conversation is updated via Conversation Management by Quickwork

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New location

Triggers when a new location is shared via Conversation Management by Quickwork

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Agent assignment change

Triggers when agent assignment changes from dashboard via Conversation Management by Quickwork

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New media

Triggers when a new media is uploaded by a user via Conversation Management by Quickwork

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New user

Triggers when a new user is created via Conversation Management by Quickwork

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New postback message

Triggers when a new postback message is received via Conversation Management by Quickwork

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New media from agent

Triggers when a new media is uploaded by an agent via Conversation Management by Quickwork

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Agent typing

Triggers when agent is typing via Conversation Management by Quickwork

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